Delivery Info
Small Goods via DPD usually delivered within 2-4 days from ordering
Larger items Kerbside - 4-5 working days
Smaller goods such as dining chairs, office chairs, side tables and stools are delivered to you by DPD tracked service. Once goods leave our warehouse you receive tracking information from DPD who provide updates and times via text and email so you can usually can see when the driver is aiming to be with you. You can also change the delivery options via their texts and messages.
Larger and heavier items like tables and larger chairs go by TPN. This is a kerbside delivery service and TPN call you in advance so you can choose the best weekday to suit. Kerbside Delivery is to kerbside only and item(s) are delivered on a wooden pallet, without any assistance provided by the courier to unload, unbox or take goods inside your property as they are uninsured to do so.
They will leave the goods on the doorstep or nearest accessible place to an entrance door.
Kerbside deliveries are 9am - 5pm during 'Working Days' (Monday to Friday) and pallet freight companies do not provide window times like smaller item couriers.
Please remember to provide us with the best mobile number to use so the couriers can contact you when placing your order or if you have more than one contact number.
Two person van delivery service for London, M25, Sussex, Surrey This service includes assembly if required, goods brought to room of choice (if accessible) and removal of packaging and boxes. This service is normally within 14 working days. For other postcodes we deliver kerbside by TPN (The Pallet Network
Some postcodes will incur a delivery surcharge such as remoter areas and some postcodes (Cornwall, Cumbria, Devon, Scottish Highlands for example). If so we will email you to advise.
Does van delivery for London area include assembly and installation?
Our delivery service are a two person team who will deliver to the room of your choice (if accessible) with assembly if required (excluding ceiling bubble chairs). This includes unpacking and the removal for recycling of all item packaging, boxes and crates for larger items.
This service is subject to accessibility, so if you live in a mews house, apartment with narrow access or older style cottage property with small access roads or doors, please ensure that you have measured both the entrance access and the area in advance of ordering.
General Delivery Info
Delivery options for your postcode will be shown at checkout prior to completing your order. For larger orders, multiple items or trade orders, please contact us prior to purchase and we can email you a bespoke quotation with a tailored delivery to suit.
Whilst we endeavour to fulfill delivery schedules as planned, we use third party carriers and on occasion, goods may be delayed in transit due to unexpected issues such as unforeseen traffic delays, weather, logistical issues or delays at their depots, therefore we cannot guarantee 100% a scheduled or planned delivery but we will always keep you informed of any delays we are notified about by our providers.
Please read our Refunds and returns policy also prior to purchasing.