Returns Info

To return an item, please email us to with your order number so we can assist.


Any item must be returned unused, complete with its original packaging and box, so please keep all boxes and packaging until you've inspected goods and are happy with all. We reserve the right to refuse a return if there is not sufficient packaging to provide a safe return of goods.


Once an item is received back as new and unblemished we will refund you.

If an item is not packaged suitably for courier collection we may only offer a partial refund if we find that it was not sufficiently protected for transit back.


We can assist if preferred by booking DPD to pick up smaller items once they are boxed as new and also that the internal protective packaging is used to prevent any scuffs or marks in transit. The driver will bring labels.


Returns booked by us are charged and deducted from any refund as follows:

DPD (1 to 3 boxes) collection by DPD (dining chairs/lights/stools) - £35

DPD (3 to 8 boxes) - £65


*Please note, goods returned will be photographed upon return and if they are not returned as new and unused and repackaged carefully then a repackaging fee of £45 will be applied on top of the returns charges as listed below.


We will not be able to refund or replace an item we are notified about at a later date if more than 30 days since purchase. You or your representative must open and check goods within 30 days of delivery date.


For office chair returns, the gas lift pole needs to removed. If this has been attached and chair assembled then it will need to be removed for re-packaging and transit. If the gas lift is returned damaged we will deduct the cost of this replacement part at a rate of £35. The leather parts must be protected against scuffs or damage in transit, so please ensure you retain all packaging until satisfied with the item.


For larger goods, items will be collected by pallet or van service. If there was a charge on your original delivery (for van or kerbside), we have to apply a similar collection surcharge to your collection.

We highly recommend you inspect the items at delivery when using van services. If unsatisfactory you should request the delivery team to take them away again at that time and refuse delivery.

If items are signed for, we do not accept returns thereafter on van delivered and installed items if notified at a later date of any marks or minor issues. It is you or your representatives responsibility to inspect the goods at delivery prior to signing for.

You are welcome to arrange your own return if preferred and as long as items return pristine to us, we can refund in full without any collection costs.


Refunds are processed upon receipt of the items back at our warehouse and once inspected. This may take up to 7 working days. Once a refund is actioned at our end, you will receive an automated email confirming and then please allow a few working days for funds to work their way back through the banking system onto the payment method used.

Refunds can only be made to the same card/payment method used to make the original purchase. 

The following products are not eligible for refund:

  • Products received over 30 days ago

  • Products without original boxes - partial refund 50%

  • Products that have been assembled and installed at delivery where you or your representative have had the opportunity to inspect and have signed for receipt of the goods with the delivery company

  • Products that have been used other than to open and inspect

Exchange of Items

If you wish to change the size or colour of an item then a new delivery and returns/repackaging/restocking cost will be applied and the returning item must be as new and unused, as per above. Upon receipt of the returning item back to our warehouse, we can then send out any exchange item(s).

Damaged products or defective products
Every effort will be made to ensure that the products you have ordered arrive undamaged and without defect.

If your furniture has arrived damaged or is faulty, please photograph both item and and box from different angles and distances using a ruler or pen as a size guide and email us within 7 days of receipt of the products.

Please open and check your order within a reasonable time (usually 5 days) from receipt of your products and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

If an item has been delivered and you contact several weeks later to say you have only opened it then, we cannot refund.

You will need to arrange your own representative to check the item within 14 days of delivery if you are not there yourself or if you are away.
All of our products are covered by a One Year manufacturers warranty and, in the event that your item develops a manufacturers fault within 12 months of purchase we will be happy to repair the item or replace if deemed necessary.
The warranty does not include buttons on chairs as they may catch so are not associated to any manufacturing defect. This guarantee specifically excludes faults caused by accident, neglect, and misuse.

We recommend ordering fabric/leather samples in advance and there can be minor differences in colour from swatch due to timeframes on production and fabric batches.

Our factories use different leather batches every few months, so if you are looking for two items to match, we recommend ordering both from the same production batch.